FAQ – Molly M Designs

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

All orders ship via UPS ground within 5 business days of placement. You will receive an e-mail when your order ships, orders typically arrive 3-5 business days after date of shipment. Please contact us at info@mollymdesigns.com if you have any expedited or special shipping needs.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Do you ship internationally? Do you ship internationally?

We do ship internationally but need to calculate postage first. Please send us an e-mail at info@mollymdesigns.com if interested.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

We hope that you love your new Molly M item, but in the event that you are unhappy with it, you may return it within 2 weeks of your order date. We are happy to provide a shipping label but will deduct that amount from your final return. Please contact us at info@mollymdesigns.com before sending an item back and we will provide you with all of the necessary info. Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 2 weeks after the purchase is made.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer. We are happy to provide a shipping label, but will deduct that amount from your refund.